العربيةeSimla Help Center
Welcome to the eSimla Help Center. Below you'll find answers to common questions about eSIM activation, compatibility, and usage. For more support, contact us anytime.
1. What is an eSIM?
An eSIM is a digital SIM embedded in your phone that allows you to activate a cellular plan without using a physical SIM card.
2. How do I install an eSIM from eSimla?
Once you purchase a plan, you can install the eSIM by scanning a QR code or using direct installation if your device supports it. Follow the in-app instructions.
3. Is my phone compatible with eSIM?
eSimla works on eSIM-supported devices like iPhone XS and newer, Google Pixel 3+, and many recent Samsung models. Check your phone settings or our website for the full list.
4. Can I keep my regular number while using eSimla?
Yes. eSimla supports dual SIM functionality, so you can keep your primary number for calls and use eSimla for mobile data.
5. Do eSimla plans include voice or SMS?
No, eSimla provides data-only plans. Use internet-based apps (like WhatsApp, FaceTime, or Telegram) for calling and messaging.
6. How can I contact support?
You can reach us 24/7 via email at support@esimla.com or through our website chat at esimla.com.
7. What countries does eSimla support?
eSimla supports 200+ destinations including the USA, Europe, Turkey, UAE, Japan, Canada, and more. Check the app or website for full country coverage.
8. Can I get a refund?
Refunds are generally not provided once an eSIM has been delivered or activated. If your eSIM cannot be activated or there is a technical issue, please contact support for review.
Still need help? Contact our team anytime.