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Welcome to the eSimla Help Center. Below you'll find answers to common questions about eSIM activation, compatibility, usage, and purchases. For additional support, contact us anytime.
1. What is an eSIM?
An eSIM is a digital SIM embedded in your phone that allows you to activate a cellular plan without using a physical SIM card.
2. How do I install an eSIM from eSimla?
Once you purchase a plan, you can install the eSIM by scanning the provided QR code or using direct installation if your device supports it. Follow the installation instructions provided by eSimla.
3. Is my phone compatible with eSIM?
eSimla works with many eSIM-compatible devices, including iPhone XS and newer, Google Pixel 3 and newer, and many recent Samsung models.
Device compatibility may vary depending on the device model, carrier, and region. Please check your device settings or the eSimla website before purchasing.
4. Can I keep my regular number while using eSimla?
Yes. eSimla supports dual-SIM functionality on compatible devices, allowing you to keep your primary SIM for calls and messages while using your eSimla eSIM for mobile data.
5. Do eSimla plans include voice or SMS?
No. eSimla provides data-only eSIM plans.
You can use internet-based applications such as WhatsApp, FaceTime, Telegram, and similar services for calls and messaging.
6. How can I contact support?
You can contact eSimla support 24/7 by email at:
You can also contact us through the chat available on our website:
7. What countries does eSimla support?
eSimla supports more than 200 destinations, including the USA, Europe, Turkey, UAE, Japan, Canada, and many other destinations.
Available countries, networks, coverage, and plan details are displayed on the eSimla website or in the app.
8. Can I request a refund?
Yes. Refund requests may be submitted within 14 days of the original purchase date.
To be eligible for a refund, the eSIM must not have been downloaded, installed, activated, or used.
Once an eSIM has been downloaded, installed, activated, or used, it is no longer eligible for a refund, to the extent permitted by applicable law.
To request a refund, contact us at:
Please include your order number and the email address associated with your purchase.
Approved refunds are processed through the original payment method used for the purchase.
9. Who operates eSimla?
eSimla is a brand operated by IPUBLISH DEVELOPMENT LTD, a company registered in the United Kingdom.
For general inquiries, contact: