Privacy Policy

Effective Date: 25/07/2025

At eSimla, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile application ("App") and related services.

1. Information We Collect

a. Personal Information

  • Email address
  • Name (if provided)
  • Device information (model, OS version, device ID)

b. Usage Data

  • App interaction and navigation
  • Purchase history (eSIM plans)
  • Crash reports and performance logs
  • IP address and location (for regional plan availability)

c. Payment Information

Payments are securely processed via third-party providers (e.g., Stripe, Apple Pay, Google Pay). We do not store your payment details.

2. How We Use Your Information

  • Provide and improve our services
  • Offer relevant eSIM plans based on your region
  • Process transactions securely
  • Communicate with you regarding your account or support inquiries
  • Analyze usage trends to enhance app functionality
  • Prevent fraud and ensure app security

3. Sharing of Your Information

We do not sell or rent your personal data. We may share your information with:

  • Trusted third-party service providers (e.g., analytics, customer support)
  • Payment processors (for billing purposes)
  • Telecom providers (to activate and manage eSIM profiles)
  • Legal authorities if required to comply with applicable laws

4. Data Storage and Security

We implement technical and organizational measures to protect your information. While no system is 100% secure, we follow industry best practices to minimize risk.

Your data may be stored on servers located outside your country. By using eSimla, you consent to this transfer.

5. Your Rights

Depending on your region, you may have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or outdated information
  • Request deletion of your data
  • Withdraw consent at any time
  • Object to or restrict certain processing

To exercise these rights, contact us at support@esimla.com .

6. Third-Party Services

Our app may contain links to or integrate with third-party platforms. Their privacy practices are governed by their own policies, not this one.

7. Children’s Privacy

eSimla is not intended for children under 13 (or under the applicable age in your jurisdiction). We do not knowingly collect personal information from children.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, contact us at:

eSimla Team
Email: support@esimla.com
Website: https://esimla.com