Privacy Policy

Effective Date: 15/08/2026

eSimla is a service operated by IPUBLISH DEVELOPMENT LTD, a company registered in the United Kingdom.

At eSimla, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use the eSimla website, mobile application ("App"), and related services.

1. Information We Collect

a. Personal Information

Depending on how you use our Services, we may collect:

• Email address

• Name, if provided

• Account information

• Order and purchase information

• Information you provide when contacting customer support

b. Device and Usage Data

We may collect technical and usage information, including:

• Device model

• Operating system and version

• Device identifiers

• App interaction and navigation information

• Purchase history

• Crash reports and performance information

• IP address

• Approximate location information where necessary for service functionality, regional availability, fraud prevention, or other legitimate purposes

c. Payment Information

Payments are processed securely through third-party payment processors.

We do not store your full payment card details on our own systems.

Depending on the payment method used, payment processing may involve third-party providers such as payment processors, Apple Pay, Google Pay, or other supported payment services.

2. How We Use Your Information

We may use your information to:

• Provide and operate the eSimla Services

• Process and manage purchases

• Deliver and activate eSIM products

• Provide customer support

• Communicate with you regarding your account, purchases, or support requests

• Provide relevant eSIM plans and services

• Analyze usage and improve our website and application

• Detect and prevent fraud, abuse, and unauthorized activity

• Maintain the security and reliability of our Services

• Comply with applicable legal and regulatory requirements

3. Sharing of Your Information

We do not sell or rent your personal data.

We may share information with service providers and other third parties where necessary to operate our Services, including:

• Payment processors for payment and billing purposes

• eSIM and telecommunications providers for eSIM provisioning, activation, and network services

• Analytics and technology service providers

• Customer support providers

• Fraud prevention and security providers

• Legal, regulatory, or government authorities where required by applicable law

These third parties may process personal data only as necessary to provide their services or comply with applicable legal requirements.

4. Data Storage and Security

We implement reasonable technical and organizational measures designed to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Your information may be processed or stored on servers located outside your country of residence. Where required by applicable law, we take appropriate measures to protect personal data transferred internationally.

5. Your Rights

Depending on your location and applicable law, you may have rights regarding your personal data, including the right to:

• Access the personal data we hold about you

• Request correction of inaccurate or outdated information

• Request deletion of your personal data

• Withdraw consent where processing is based on consent

• Object to or request restriction of certain processing

• Request a copy of certain personal data

To exercise applicable privacy rights, contact us at:

support@esimla.com

We may need to verify your identity before processing certain requests.

6. Third-Party Services

Our Services may integrate with or contain links to third-party services and platforms.

Those third parties may have their own privacy policies and terms. We are not responsible for the privacy practices of third-party services that are not operated or controlled by IPUBLISH DEVELOPMENT LTD.

7. Children's Privacy

eSimla is not intended for children under 13, or the applicable minimum age in the user's jurisdiction.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided us with personal information, please contact us at:

support@esimla.com

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make changes, we will update the "Effective Date" at the top of this page. We encourage you to review this Privacy Policy periodically.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our handling of personal data, please contact:

IPUBLISH DEVELOPMENT LTD

Email: support@esimla.com
Website: https://esimla.com