FAQs & troubleshooting

Select the travel eSIM for mobile data, turn its line and Data Roaming on, and confirm you are in a covered destination with an active plan and data remaining. Turn Wi-Fi off briefly to test mobile data.

Open Settings > Cellular (or Mobile Service) > your travel eSIM > Cellular Data Options > Data Roaming. Turn it on for the travel eSIM only. Leave roaming off on your home SIM to avoid home-carrier charges. Menu names vary by iOS version.

Pixel: Settings > Network & internet > SIMs > travel eSIM > Roaming. Samsung: Settings > Connections > Mobile networks > Data roaming. Select the travel eSIM for mobile data first. Menu names vary by device.

Check the covered countries and supported networks in your order. Try Airplane Mode on and off, then restart. Start with automatic network selection; if needed, select a listed supported network manually. Do not delete the eSIM.

Installation needs a reliable internet connection. Some travel profiles connect only after reaching a supported destination. Check whether the eSIM already appears in your phone's SIM settings before retrying. Contact support if an error persists.

First check whether the eSIM is already installed. If not, try the manual SM-DP+ address and activation code shown in your order. Do not delete an existing profile or repeatedly buy replacements. Ask support to check the installation error.

Use only the APN shown in your own order. If it says Automatic, leave the default settings. Do not copy an APN from another plan. Some iPhone carriers hide APN editing; contact support if the required option is unavailable.

Speed depends on local coverage, congestion, device compatibility and your plan's limits. Try a location with stronger signal and a supported network. 5G is not guaranteed everywhere; LTE/4G can be normal. Check any fair-use terms for unlimited plans.

Check your plan details: data-only plans do not include standard calls or SMS. Internet apps can use the eSIM's data. Your existing WhatsApp number need not change. Calls and SMS on your home line may incur carrier charges.

Follow the activation policy shown for your package. The start can depend on installation or the first supported-network connection. Your order shows the available usage and remaining validity after activation.

Refresh the order's usage after the top-up is confirmed. Provider updates can take time. Check that you topped up the correct eSIM and keep the same installed profile. Contact support with the order number before purchasing the same top-up again.

Hotspot availability depends on the device, network and plan. Confirm mobile data works first, then enable Personal Hotspot or Hotspot & tethering. Follow your plan's restrictions and use only the supplied APN settings.

No. Do not erase the eSIM as a troubleshooting step unless support instructs you. Reinstallation and transfer are not guaranteed. If you already deleted it or changed phones, contact support before trying the QR code again.

Check your order status and remaining allowance. Use top-up only when your eSIM offers that option. An expired or unsupported plan may require a new package. Keeping the profile installed does not add data or extend validity.

Check your exact phone model and regional variant for eSIM support and make sure it is network-unlocked. On iPhone, Settings > General > About should show No SIM Restrictions next to Carrier Lock. Ask the phone seller or carrier if unsure.

Send your order number, phone model, current country, exact error and screenshots of the relevant SIM, roaming and APN settings. Do not post your QR code, activation code, password or payment details publicly.